(Solved by Humans)-Current and Future Trends in Teamwork BUS 350 Organizational
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Current and Future
Trends in Teamwork
BUS 350
Organizational Support for
Team-Based Structures
Human Resources
Information Technology
Physical Plant
What else?
What are Virtual Project Teams?
A virtual project team is a group of geographically
dispersed people working together on a onetime unique effort.
Impact of Driving Forces on Virtual
Teams
Increased the usage of virtual teams
New forces emerging
Existing forces intensifying
Top Driving Forces
High cost of business travel
Security concerns with travel
Outsourcing and offshoring
Desire to have a ?dream team?
Need for cross-organizational interaction
Need for diversity of ideas and experiences
Increase in number of tools for communication and
collaboration
Decrease in cost of tools
Benefits
Is it possible that virtual teams are more
productive than traditional teams?
Virtual Team Performance
Virtual team characteristics leveraged to
enhance team effectiveness
Focused communication
Rigorous planning
Organized meetings
??our view of team virtuality challenges managers
to consider how virtuality can be leveraged to
enhance team effectiveness?? (Kirkman and
Mathiew)
Communication
Methods, processes and procedures people use
to transfer info back and forth
?Virtual teams are comprised of group members
who collaborate from different locations using
communication technology? (Walther et al)
Virtual team members need to work with a
variety of communication styles
Communication tools
Low level of ?media richness? (Malhotra &
Majchrzak)
Conference calls
High level of ?media richness?
Videoconferencing
Web conferencing
?Virtual Workspaces?
?Virtual Workspaces?
#
Name of Feature
Description of Feature
Electronic whiteboards
Online whiteboards for posting short messages or bulletins
Collaborative
editors
Tools to allow editing of documents by multiple team members
document
Instant poll capabilities
A tool to gauge member opinions on issues under discussion
Instant messaging
Pop-up messaging tools for immediate access to team members
Calendars for joint scheduling
Common team calendars showing team member availability
Project repository
Common repository for sharing project documents
Discussion threads
Any tool that enables threaded discussions, i.e. blogs, for
conflict identification and resolution
Embedded links
Links to referenced documents included in documents and
discussion threads to facilitate easy retrieval of documents
Annotations to identify owners
Located within documents identifying the owners of particular
perspectives
Versioning
tracking
A method to record and control changes to documents and
easily identify current versions
and
change
Virtual Team Composition
Need ?assessment processes to determine
suitability of team members? (Stevenson and
McGrath)
Team Composition?
??globalization of project teams has increased
demographic and cultural diversity, which can
create obstacles to the smooth functioning of
team processes, but also can provide benefits in
creativity, innovation and problem-solving.?
(Beise)
Needs of Virtual Teams
Software tools and hardware
Training and development in virtual team
processes
Time to practice new processes (Kirkman and
Mathieu)
Multinational Teams
Multicultural Teams
Multinational companies demand multicultural
teams, leaders have to manage different teams
in different places, with different culture.
They have to succeed to have their teams
committed and motivated to achieve a common
goal.
Cultural differences could be a trap, if not
managed adequately.
Distance Matters
Face to face meetings, cafeteria talk, lunch time
is not a constant to remote leaders and multi
regional/ multi cultural teams.
It makes more difficult to create a bond, which
lead to teamwork.
Communication
Clear communication regarding corporate
values, roles and responsibilities, objectives and
best practices are crucial to give the direction to
the team.
Although formal communication, via emails,
business meetings, video conference are
instruments to guarantee understanding of the
above, we cannot forget that informal
communication is essential to keep
cohesiveness.
Independent Sources of
Feedback
It also helps to have alternative sources of
information regarding team and individuals?
performance, attitude and behavior.
Sometimes team or individual performance
could be misinterpreted as a cultural difference.
A trustable local source and 360 performance
evaluation can help to identify the difference.
Be Present and Supportive
A remote leader should be present.
Although it seems contradictory, the team should feel the
leader?s presence though weekly meetings, when he/she
shares business news and follows team?s issues and
deliverables.
When there is a new team member, daily talk is also
recommended to guarantee adequate handover and
integration.
These actions do not substitute a local presence, then
regular visits are important to have the face to face factor,
teams have to feel supported and sure the leader will be
always ?there? to support and track their performance.
Managing Conflict
Adaptation ? Understand and adapt to cultural changes to
figure out how to take them in your advantage
Structural Intervention ? once understood the cultural
differences, take the appropriate speech/ actions and share roles
& responsibilities based on their knowledge and cultural
behavior.
Managerial Intervention ? Be the decision maker, when
cultural decision making process don?t match among teams. A
decision making process could be endless due to different
thinking, then you need to establish productive norms
Exit Strategy ? When there is no agreement about a matter
which jeopardize operations or product delivery, sometimes the
best action is to remove one or both members.
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This question was answered on: 10 May, 2025
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